PRIVACY POLICY

At House of Beste Gürel, we value your privacy and handle personal information with care and transparency.

This Privacy Policy explains how personal information may be collected, used and protected when you visit our website, make a purchase, create an account, contact us or choose to receive communications from us.

Data Controller

For the purposes of applicable data protection legislation, the data controller is:

Beste Gürel

Akat Mahallesi, Sera Sokak

Alkent Sitesi, No. 41, Unit 8

Beşiktaş, Istanbul, Türkiye

Tax Office: Beşiktaş

E-mail: contact@bestegurel.com

Information We May Collect

Depending on how you interact with House of Beste Gürel, we may collect and process:

• your name and contact details;
• billing and delivery addresses;
• order, return and transaction information;
• account information, where applicable;
• communications with our team;
• device, browser and website usage information; and
• cookie and preference information where applicable.

Payment information is processed through the payment service providers available on our website. Full payment-card details are not intentionally retained by House of Beste Gürel except where technically or legally required by the relevant payment infrastructure.

How We Use Your Information

Where permitted by applicable law, personal information may be used to:

• process and fulfil orders;
• arrange delivery;
• process payments, returns and refunds;
• provide customer service;
• manage customer accounts;
• maintain the security and functionality of our website;
• comply with legal and regulatory obligations; and
• send marketing communications where the necessary consent or other lawful basis exists.

Sharing Your Information

Where necessary, relevant information may be shared with trusted service providers such as payment processors, shipping and logistics providers, website and technology providers, professional advisers and legally authorised public authorities.

Information is shared only to the extent necessary for the relevant service or legal obligation.

Marketing Communications

If you choose to Join the World of BG or otherwise subscribe to our communications, we may send you news about new collections, limited-edition pieces, stories and selected House of Beste Gürel updates.

You may unsubscribe at any time using the unsubscribe option included in our emails or by contacting contact@bestegurel.com.

Cookies

Our website may use cookies and similar technologies required for essential website functions and, where permitted, to remember preferences, understand website performance and support analytics or marketing activities.

Where consent is required, non-essential cookies will only be used after the appropriate consent has been obtained.

Data Retention & Security

Personal information is retained only for as long as necessary for the purposes for which it was collected and for any additional period required by applicable law.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

You may have rights concerning your personal information under applicable data protection legislation, including rights relating to access, correction, deletion or destruction and other rights provided by law.

For privacy-related requests, please contact:

contact@bestegurel.com

Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes to our services, technology or legal requirements.

The latest version will be available on this website.