SHIPPING & RETURNS

We hope you love your House of Beste Gürel pieces. Should you wish to return or exchange an item, we aim to make the process as simple and seamless as possible.

Shipping

Every order is carefully prepared and dispatched to the delivery address provided at checkout.

Shipping costs, estimated delivery times and any applicable complimentary shipping threshold are displayed at checkout and may vary depending on the destination and order value.

Certain House of Beste Gürel pieces are made to order, handcrafted or individually prepared and may require additional production time. Where applicable, the estimated preparation or dispatch time will be stated on the product page or communicated at the time of order.

International Orders

For international orders, customs duties, import taxes or other charges imposed by the destination country may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Delivery times may also vary depending on destination and customs procedures.

Returns

You may request a return within 14 days of receiving your order, subject to applicable consumer legislation.

Returned items must be unworn, unused and unwashed, with all original tags attached and, where applicable, returned with their original packaging and accessories.

Items must be returned in their original condition and suitable for resale.

Once your return reaches us, it will be inspected before the refund is approved.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

How to Request a Return

To request a return, please contact contact@bestegurel.com with your order number and details of the item(s) you wish to return.

Our team will provide the necessary return and shipping instructions.

Please do not send an item back before submitting your return request and receiving the relevant return information.

Return Shipping

Return shipping arrangements, including the designated carrier and any applicable shipping conditions, will be communicated in accordance with the information provided at the time of purchase and applicable consumer legislation.

Refunds

Once your return has been received and inspected, you will be notified by email.

Approved refunds will be issued to the original payment method within the period required under applicable law.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges

For size or style exchanges, please contact contact@bestegurel.com.

Exchanges are subject to availability. If your preferred replacement is unavailable, you may return the eligible item for a refund.

Personalised & Made-to-Order Pieces

Certain House of Beste Gürel pieces are created to order, handcrafted or individually prepared according to the customer’s preferences.

Where an item is personalised, altered at your request or produced according to your personal measurements, specifications or individual requirements, the right of withdrawal may not apply where permitted by applicable law.

Where applicable, this will be clearly stated before purchase.

Hygiene-Sensitive Items

For products unsuitable for return for health or hygiene reasons, the right of withdrawal may not apply once protective packaging, seals or similar protective elements have been opened after delivery, where provided for under applicable law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from the item ordered, please contact contact@bestegurel.com as soon as reasonably possible.

Where possible, please include photographs of the item and its packaging so that our team can assist you promptly.

Contact

House of Beste Gürel
contact@bestegurel.com